Job Description

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• Bachelor's degree in supply chain management, operations, engineering, analytics or related field
• 5+ years of supply chain experience
• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 7+ years of supplier quality program and audit management
• Experience of working in Quality assurance

Amazon is seeking an industry proven and detail oriented Senior Supply Chain Quality Manager to oversee Supplier Quality Program and support supplier sourcing and selection for our Amazon Logistics Automation program. Successful candidates are natural self-starters who have prior experience in the integrated automation project life cycle, Supplier Quality Management, Audit process, and Supplier Management. Our Senior Supplier Quality Manager must be agile with the ability to quickly adapt strategies, plans and solutions in response to dynamic business requirements. They also must be comfortable interfacing and driving various functional teams and individuals at all levels of the organization. Open minds, customer focus, innovation empowerment, advanced technologies, team first mindset, and individual drive to enable the team to deliver the most advanced and cost effective MHE automation solutions globally. Key job responsibilities

• Lead the implementation of best practices quality vision, strategy, policies, processes and procedures to enable the improvement of operational performance.
• Perform on-site supplier visits for root cause analysis and verification of corrective actions of supplier quality issues
• Carry out supplier validation qualification and audits, with and Engineering Quality team
• Work with Engineering (Design and Manufacturing Engineers) team to define process parameters and criteria to ensure supplier process capability is effective to meet product and process requirements
• Manage the root cause analysis and corrective actions process of supplier quality issues. Develop and implement supplier quality improvement plans. Where appropriate work with the supplier directly, create corrective action plans to address process failures to ensure timely delivery of high-quality products from suppliers
• Develop, maintain, and improve supplier performance reporting systems. Monitor supplier performance metrics regularly: Scorecards/KPIs/SLAs. Analyze supplier data and trends to identify areas for improvement.
• Develop and implement supplier risk management strategies.
• Monitor supplier certifications and maintain records of compliance and ensure compliance with regulatory requirements related to suppliers. Ensure compliance and assist with adherence to the Quality Management System
• Investigate and support the resolution of supplier quality-related SIV complaints. Contribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance
• Support Purchasing with the supplier approval process by assessing manufacturing/technology capabilities and Health, Safety and Environmental risk
• Support new product launches to ensure suppliers are capable of delivering to the required quality standards
• Review and evaluate supplier quality data to identify process improvement opportunities within the supply chain
• Review supplier manufacturing processes, collaborate with suppliers on process improvement and value enhancement opportunities
• Manage the development and refinement of Design and Process FMEA's (Failure Mode and Effects Analysis)
• Monitor and report on supplier product quality and performance understanding any commercial issues and impacts
• Support regular inspection meetings with representatives from appropriate departments to establish an action plan for improving build quality
• Conduct benchmarking studies to determine best practices/designs and future trends
• Ability to travel 30%-40% of time

We are open to hiring candidates to work out of one of the following locations: Bellevue, WA, USA

• Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field
• 5+ years of driving process improvements experience, Six sigma/Lean skills

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,300/year in our lowest geographic market up to $181,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.

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