Job Description

About us:  

Build WyCo (formerly CHWC) is a comprehensive community development organization whose mission is to invest in the power of our neighbors to build communities that thrive for generations. We build and renovate beautiful, efficient, durable, healthy homes; promote sustainable homeownership through one-on- one coachi ng, classes, and financial assistance ; and engage and strengthen neighborhoods through arts, green initiatives, and youth enterprise development .  

The job:  

Build WyCo needs a smart, self-starting, tech comfortable Intake Specialist & Administrative Support . This Position helps external and internal customers, supports customer intake process and supports efficient day-to-day operations of the office. The position involves gathering relevant information, assessing client needs, ensuring appropriate resources and services are provided. Build WyCo is moving towards a increasingly cloud based, paperless, mobile environment, so comfort with existing and emerging tech tools is critical. This position is considered full-time benefits eligible, non-exempt, and reports to the Customer Service & Data Supervisor. This position plays an essential role in the homeownership promotion and preservation department by helping customers navigate the intake process with a focus on making the experience as seamless and respectful as possible.

Q ualifications:  

• 2+ years' experience in the office setting or relevant experience (experience in housing, community development service preferred.)
• Excellent written and verbal communication skills in English & Spanish. Ability to speak, read, and write in Spanish required. Knowledge of Burmese or Nepalese is a plus
• Proficiency in office applications including Outlook, SharePoint, Teams, Word, Power Point and Excel
• Intermediate database experience (Salesforce and AppFolio preferred)
• Strong Technology skills
• Multitasking Ability 
• Time management skills
• Ability to attend occasional after-hours meeting and events

The Work/Duties

• Intake Specialist
  • Supports homeownership department during intake process by conducting initial assessment, gathering all relevant information and supporting documents prior to customer appointment.  
  • Coordinate initial appointments, services, and meetings based on the specific needs of the customer.  
  • Schedule follow-up appointments, ensuring a smooth transition through the intake and counseling service.  
  • Document and make referrals to appropriate services (external or internals) based on client needs  
  • Maintain confidentiality and security of all information while ensuring database is up to dat e regarding customer service .   
• Customer service
  • Greeting clients and answering phone calls, maintaining common areas clean and organized. 
  • Attending to client needs/responding to clients via phone, emails, social media in a timely manner
  • Help with events (set up, tear down, promotion) and attend outreach events when needed
• Administrative Support
  • Support other staff member with clerical duties. 
  • Ensure the common areas are kept in orderly and clean fashion (some cleaning required ) 
  • Receive and distribute mail, coordinate all outgoing mail.  
  • Process incoming invoices for the accounting department.  
  • Support Home Repair Manager & other team members as directed with admin duties including audit contractor paperwork, complete compliance documents, support weekly HH meeting  
  • Perform typical administrative duties such as data entry, filing, copying, correspondence and scheduling as other duties allow.  

Hours:  Monday-Friday, 40 Hours per week. Occasional evening and weekend events may be required.

Compensation:  Base Salary: $17-$19 per hour DOQ

Benefits: This position is eligible for Build WyCo's medical insurance (including an employer-paid plan for employees and additional options to buy-up in coverage level) dental, vision and retirement benefits, 10 paid holidays, paid winter break (Dec 24- Dec 31) in addition to a generous PTO package. 

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